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Method - Check your computer to find the type of cameraĬontrol Panel > icon view > Device Manager

NOTE: Some newer models may list the device as “camera” HINT: To see a system-specific list, replace the Product Number with your device Serial Number.Enter your device Product Number , Serial Number, or Part Number in the Quick Search box.Select your region / country - PartSurfer must know your general location.Need Help? Tab Self help > find and open the User Guide and FAQ.Search for your computer / printer / device > See HINT.Reminder: Do NOT post private information (including serial number) here on the Community).For best results, use the Serial Number for your search.PartSurfer might be able to tell you exactly which parts came with your computer. Method – Use PartSurfer to check the components in your computer Use one or more of the following methods to check whether your camera supports the feature. Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature. Windows Face logon requires the high-grade IR camera HP PCs - Troubleshooting Windows Hello Face Recognition Things that are “Face” / Facial Recognition HP ENVY Notebook PC (model numbers 13-d000 through 13-d099 and 13-d100 through 13-d199) - Maintenan.Īudio and video HP TrueVision HD webcam: fixed (no tilt) with activity light, 1280×720 by 30 frames per second The IR camera is necessary to use facial recognition. Business PCs, Workstations and Point of Sale SystemsĪccording to what I can find for this model / series, the computer does not include the needed IR camera / webcam.